Orders are typically processed within 1–3 business days. Estimated delivery takes 3–5 business days after dispatch. Delivery times may vary depending on your location and product availability.

Yes! Active Crown offers delivery throughout the United Kingdom. Available delivery options and any applicable shipping fees will be displayed at checkout.

Once your order has been dispatched, you'll receive a confirmation email with tracking information, where available.

For most online purchases, you have 14 days from receiving your order to notify us that you wish to cancel. You'll then have a further 14 days to return your items. Please visit our Shipping, Returns & Refunds page for full details.

Please contact us as soon as possible at support.activecrown@gmail.com with your order number and photographs, if available. We'll help resolve the issue in accordance with your consumer rights.

E-mail support.activecrown@gmail.com with your order number and details of your request. Eligible refunds will be issued to your original payment method in accordance with our refund policy.

If you need to change or cancel your order, please contact us as soon as possible. If your order has already been dispatched, you may still have the right to cancel and return it under our returns policy.

You can contact us at support.activecrown@gmail.com. We're happy to help with questions about products, orders, delivery and returns.

If you'd like to exchange an item for a different size, colour or product, please contact us. Exchanges are subject to product availability, and your statutory rights remain unaffected.

You can find our delivery information, return instructions and refund conditions on our Shipping, Returns & Refunds page, accessible from the footer of our website.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.