Shipping, Returns & Refunds
Shipping Policy
At Active Crown, we're committed to providing a smooth and reliable shopping experience.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Delivery Time
We offer delivery throughout the United Kingdom.
Estimated delivery time: 3–5 business days after dispatch.
Please note that delivery times may vary depending on your location, product availability and unforeseen shipping delays.
Shipping Costs
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Contact Us
If you have any questions about your order or delivery, please contact us at:
Return & Exchange Policy
Your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.
Returns
For most online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
You then have a further 14 days to return the items after notifying us of your decision to cancel.
Products should be handled with reasonable care and returned with their original packaging where possible. Your statutory rights are not affected.
How to Request a Return
To initiate a return, please email support.activecrown@gmail.com with your order number and the details of your request.
Our customer support team will provide return instructions and the appropriate return address.
Please contact us before sending any items back.
Damaged or Incorrect Items
If you receive a damaged, faulty or incorrect item, please contact us as soon as possible. Include your order number and photographs of the product, if available.
We will review the issue and arrange an appropriate solution in accordance with your consumer rights.
Refunds
Where you exercise your statutory right to cancel, eligible refunds will be issued within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
Refunds will be made using your original payment method, unless otherwise agreed.
Where goods are faulty or do not match their description, your statutory rights apply.
Contact Us
For questions about returns, exchanges or refunds, please contact: