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Privacy Policy

Last updated: 23 September 2026

At Active Crown, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

 

  • Your name and email address.

  • Your delivery and billing addresses.

  • Your telephone number, where provided.

  • Your order details and purchase history.

  • Payment transaction information.

  • Information you provide through our contact forms.

  • Technical information, such as your IP address, browser type and website activity.

2. How We Use Your Information

We use your personal information to:

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  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Communicate with you about your purchases.

  • Respond to customer enquiries.

  • Process returns and refunds.

  • Maintain website security and prevent fraud.

  • Comply with applicable legal obligations.

  • Send marketing communications where permitted by law.

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Our legal bases for processing personal information may include contractual necessity, compliance with legal obligations, legitimate interests and consent, depending on the purpose.

3. Payments

Payments are processed through the payment providers available at checkout.

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We receive the transaction information necessary to manage your order, but we do not need to receive or store your full payment card details.

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Your payment provider processes your payment information in accordance with its own privacy policy.

4. Sharing Your Information

We may share necessary personal information with trusted third-party service providers, including:

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  • Wix, our website and e-commerce platform.

  • Payment processing providers.

  • Product suppliers and fulfilment partners.

  • Shipping and delivery companies.

  • Customer support and technical service providers.

  • Advertising and analytics providers, where applicable.

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We share personal information only where necessary for the relevant purpose and in accordance with applicable data protection requirements.

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Our suppliers and fulfilment partners may receive your name, delivery address, contact information and order details to process and deliver your purchases.

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We do not sell your personal information to third parties.

5. Cookies and Advertising

Our website uses cookies and similar technologies to support essential website functions, maintain security and manage your shopping experience.

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Where enabled, and subject to applicable consent requirements, we may also use analytics and advertising technologies to understand website performance and measure our marketing campaigns.

These may include the Meta Pixel and other advertising tools.

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You can manage your preferences through our website's cookie settings, where available.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about new products, special offers and promotions.

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We will only send marketing messages where permitted by applicable law.

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You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us.

7. International Data Transfers

As we work with international service providers and suppliers, your personal information may be transferred to and processed in countries outside the United Kingdom.

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Where required, we will use appropriate safeguards to protect your information in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including managing orders, providing customer support and meeting applicable legal obligations.

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Retention periods depend on the type of information and the purpose for which it is processed.

9. Your Privacy Rights

Depending on the applicable data protection laws, you may have the right to:

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  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Object to or request restriction of certain processing activities.

  • Request the transfer of eligible personal information.

  • Withdraw consent where processing is based on consent.

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To exercise your rights, please contact us using the email address below.

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If UK data protection law applies, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse and disclosure.

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However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business practices, services or applicable legal requirements.

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Any updates will be published on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

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Email: support.activecrown@gmail.com

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Website: www.aactivecrown.com

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